Human Understanding is the foundation to success with digitization
Our approach is to develop digital solutions that are based on "Human Understanding". It's easy enough to say - but what do we really mean with it?
What is Human Understanding?
Human Understanding is about understanding the interaction between people and technology. What happens when technology and people meet? How do we get people and technology to play optimally together?
How people meet technology?
We humans have different needs, feelings, attitudes and experiences, which affect the way we encounter, use and experience technology.
For some, the technology can never be new enough, while others prefer to use the solutions they know and are comfortable with.
With Human Understanding, we put people at the centre. Regardless of your situation, we focus on understand and listen to the employees who must apply the solution.
How technology meets people?
A technical solution can, on paper, fulfill all the requirements that were intended - but in the meeting with people, it can fail if it has been developed without understanding the people who must use the technology.
Few technical solutions are self-explanatory and when dealing with people, they risk failing if change management, onboarding, training and support are not part of the solution.
Should we help you get the most out of your IT solutions?
The process that ensures human understanding
In WiselyBuilt, we work purposefully towards integrating human understanding in all our projects. Regardless of the situation you and your organization are in, we have human understanding with us all the way - this ensures that we have you and your employees with us from start to finish.
Cause 1
Resistance to change
Most people are opponents of change. The idea that there if something happens other than what you are used to, it can create uncertainty, lack of clarity and insecurity. On In the workplace, digitization and the implementation of new solutions can create uncertainty about what happens to the employees, their tasks and their jobs. Without attention to the importance of the change for the individual employee, resistance will increase, regardless of how good the solution is.
Cause 2
Low user adoption
5 out of the 10 biggest challenges in implementing new IT systems are due to a lack of user adoption. If the employees do not see the value in the solution, they want less degree apply it in their work. No matter how good the solution is, it is only as good as the people using it.
If you want your employees to not only use a new technical solution, but actually adopt it, it is important to clarify the value, give the right amount information and help employees get to know the technology.
Cause 3
Employee involvement
In many digitization projects, the focus is on the technical solution and its contribution to the business. Unfortunately, the tendency is that the people who have to use the solution, most often getting involved too late and too little. For this reason, employees will feel that the technology is being pushed down on their heads.
Cause 4
Unclear communication
Communication is essential for a successful implementation. If you want to involve others in the process, you need to make that clear, why digitization is happening, what will happen, when it will happen and who will be affected.
Clear communication about purpose, progress and expectations can eliminate resistance and increase the success rate of digitalisation.
At WiselyBuilt, we put people and technology side by side. Our goal is to develop and deliver technical solutions that users use because they want to - and not because they have to.